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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Welcome

Office Hours are Monday through Friday from 8am to 5pm.

All payments are subject to a 3% processing fee in addition to a convenience fee of $2.00.Failure to receive bill does not entitle payment without penalty. 10% penalty if not paid by 5:00 pm on the 10th.  Service will be disconnected if not paid by 10:00 am on the 22nd.  Any extension requests must be in our office, in writing by 5:00 pm on the 21st. All payments received after 5:00 pm will be posted the following business day. 

If you are receiving energy assistance, such as TCOG, please call the office at (903) 564-3311 for further assistance.